Show HN: Pls Fix – Hire big tech employees to appeal account suspensions
Idea and immediate reactions
- Service is a marketplace where users post bounties for “insider” help appealing bans or fixing issues at big tech platforms.
- Some commenters call it “fantastic” and badly needed, given current support; others see it as “disturbing,” “cursed,” or performance-art-level satire about how broken support has become.
Ethical and legal concerns
- Many describe it as corruption or commercial bribery: employees taking personal payment to use internal tools or processes.
- Cited risks: breach of employment contracts, immediate firing, and potential criminal exposure under commercial bribery laws.
- Several emphasize the moral difference between helping friends for free vs. monetizing privileged access.
Risks to employees and honeypot fears
- Strong consensus that big tech has insider-risk teams and audit trails; accessing internal tools for strangers is likely traceable.
- Many suspect the site could itself be a honeypot or a trivial target for internal sting operations.
- Doubts that any well-paid engineer would risk a high-paying job for a few hundred dollars, though some note lower-paid or offshore staff might.
User frustration with big-tech support
- Numerous anecdotes of accounts (Google, Meta, Reddit, Twitter/X, Stripe, etc.) wrongly banned or locked with no meaningful appeal path.
- Internal “friends at the company” channels are often the only way to fix life- or business-altering false positives.
- Some see the marketplace as exposing an already-existing informal economy of favors, referrals, or even alleged under-the-table fixes.
Moderation, scale, and fairness debates
- Long subthreads debate the inherent difficulty of at-scale moderation and recovery: tradeoffs between catching abusers vs. harming innocents.
- Some argue even one wrongful permanent ban without real appeal is intolerable; others say perfection is impossible with billions of users.
- Concern that two-tier systems (public vs. internal/friend channels) are inherently unfair but already standard.
Perverse incentives and abuse potential
- Fears of escalation to outright extortion: insiders (or impersonators) might get accounts banned to sell “fixes.”
- Worries that truly bad actors (e.g., serious ToS violators) could buy reinstatement, undermining safety systems.
Suggestions and broader reflections
- Proposals: official paid premium support, charity-based payments instead of direct kickbacks, protest sites, or regulatory mandates for human appeals (e.g., EU-style rules).
- Many see the startup less as a viable business and more as a stark symptom of enshittified, unaccountable customer support at dominant platforms.