US Government wants to make it easier for you to click the 'unsubscribe' button
Scope of the Proposal
- Many commenters initially conflated the news with email list “unsubscribe,” but others repeatedly clarified: this effort targets cancelling paid, recurring subscriptions, not marketing emails.
- The policy is often summarized as “cancellation should be at least as easy as sign‑up.”
Consumer Experiences with Cancellation
- Numerous examples of hostile cancellation flows: gyms (notably requiring in‑person or mailed letters), cable/ISP and mobile contracts, newspaper/magazine subs, software and some online services.
- Several people describe hours on hold, repeated disconnections, “lost” paperwork, and long notice periods as deliberate dark patterns.
- Others contrast this with services where cancellation is genuinely easy (e.g., some streaming services, a few software vendors) and say this makes them more likely to return and recommend the product.
Existing Laws and International Comparisons
- California already requires that if you can sign up online, you must be able to cancel online; people note hidden “California‑only” cancellation URLs that can be unlocked by setting a CA address.
- Germany and Sweden are cited as having strong rules: e.g., visible online “cancellation buttons” and the principle that termination can be delivered via any reasonable channel.
- Some argue the US should effectively copy California/German‑style law at the federal level.
Regulation vs. Markets and Enforcement
- Many see this as exactly the kind of market failure government should fix; others are skeptical of new executive‑branch rules, especially after the Chevron decision, and would prefer explicit legislation with private rights of action.
- Several note that existing rules like CAN‑SPAM are weakly enforced, and dark patterns around “it takes 10 days to process” or continued “terms update” emails persist.
Workarounds and Payment Tactics
- Users report relying on virtual or single‑use cards (e.g., privacy‑style services or prepaid cards) and simply killing the card when cancellation is too hard.
- Others warn this does not terminate the contract, and describe a niche industry buying such unpaid claims and sending them to collections, potentially harming credit.
Broader Consumer‑Rights Ideas
- Proposals include:
- Legal requirement that any opt‑in (subscription, cookies, tracking) be at least as easy to opt out of.
- Strong penalties for dark patterns and friction in account deletion.
- Credit‑card‑network–level tools to list and cancel subscriptions directly.